Overview
PanelPrep (the “Service”) helps you practice panel interviews with AI-powered feedback. This Privacy Policy explains what information we collect, how we use it, and your rights and choices. By using the Service, you agree to this policy.
Who We Are
For questions or privacy requests, contact us at support@panelprep.com.
Information We Collect
- Account Data: name, email, and authentication identifiers (e.g., Google OAuth).
- Usage Data: pages visited, interactions, device/browser info, approximate location (country/region).
- Practice Content: prompts, typed answers, audio recordings and transcripts, feedback results and scores.
- Billing Data: handled by Stripe; we do not store full card numbers. We receive metadata about your subscription and payment status.
- Cookies: strictly necessary cookies for authentication and session management; optional analytics cookies where applicable.
How We Use Information
- Provide and improve practice sessions, scoring, and feedback.
- Operate authentication, security, and fraud prevention.
- Measure feature usage and performance to improve the Service.
- Process payments and manage subscriptions.
- Communicate important updates, service changes, and support responses.
Legal Bases (EEA/UK)
- Contract: to provide the Service and features you request.
- Legitimate Interests: to secure, operate, and improve the Service.
- Consent: where required for optional analytics or marketing.
- Legal Obligation: to comply with applicable laws, including tax and accounting.
AI & Service Providers
We may use trusted vendors to process data on our behalf. Examples include:
- OpenAI (or similar LLM providers): to generate questions and feedback.
- Speech-to-Text (e.g., Whisper): to transcribe audio answers.
- Stripe: to handle payments and subscription management.
- Cloud Hosting & Storage: to operate the Service securely and reliably.
Vendors are engaged under data protection terms. We do not sell personal data.
Data Retention
- Practice Content: retained to display history and progress. You may request deletion.
- Audio Files: may be stored ephemerally; recordings can be deleted by you or removed after a retention window.
- Account & Billing: kept while your account is active, and as required for legal obligations.
Your Rights
Depending on your region, you may have rights to access, correct, delete, or port your data; to object or restrict certain processing; and to withdraw consent for optional processing. Contact us to exercise these rights.
International Transfers
We may transfer data to countries that may not provide the same level of protection as your home jurisdiction. Where required, we implement appropriate safeguards such as Standard Contractual Clauses.
Security
We use administrative, technical, and organizational measures (e.g., encryption in transit, access controls). No system is 100% secure; please use strong, unique passwords and keep them confidential.
Children’s Privacy
The Service is not directed to children under 16. If you believe a child provided data to us, contact us for removal.
Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. We will indicate a new “Last updated” date and, where appropriate, provide additional notice.
Contact
Email: support@panelprep.com